tkgm's Privacy Policy

tkgm ("we", "us", or "the platform") operates a trusted online betting and casino platform for users in Bangladesh. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you use our website, create an account, or access our services.

This policy applies to all tkgm services, websites, and mobile platforms. By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.

We believe that every user's privacy is a fundamental right. That is why tkgm always handles information transparently and never shares your personal information with any third party without your permission.

tkgm may collect user information in various ways. The different categories of information collected are described below:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and while using our services:

• Full name and date of birth
• Email address and contact details
• Documents required for identity verification (national ID card or passport)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Messages and requests you send when contacting support

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Your browsing and gameplay activity
• Login timestamps and session information
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

We retain a complete record of your financial transactions, including details of deposits, withdrawals, and betting activity.

tkgm uses collected information for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To properly provide betting, casino games, and other services.
• Payment processing: To securely complete deposit and withdrawal transactions.
• Identity verification and fraud prevention: As part of Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
• Customer support: To resolve your questions and complaints.
• Promotional communication: To inform you about offers and bonuses, with your consent.
• Responsible gaming: To identify unusual gaming behaviour and provide the necessary support.
• Platform improvement: To analyse data in order to further improve the user experience.

We do not use your information beyond the purposes stated above. You will be informed before your information is used for any new purpose.

tkgm does not sell your personal information. Information may be shared with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties who assist in providing services such as payment processing, technical infrastructure, and fraud prevention. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may need to be disclosed in response to court orders, directions from regulatory bodies, or other legal obligations.

4.3 Fraud and Crime Prevention

Relevant information may be provided to the appropriate authorities in investigations involving suspicious financial activity or fraud.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. You will be notified in advance in such circumstances.

To ensure the security of your information, tkgm has adopted industry-standard technical and organisational security measures:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Firewall protection: Advanced firewall systems prevent unauthorised access.
• Two-factor authentication: A two-step verification process for additional security.
• Regular security audits: Regular security assessments are conducted by third-party experts.
• Staff training: All employees receive regular training on data protection.
• Data minimisation policy: No information is collected or stored beyond what is necessary.

Although we take the highest security measures, data transmission over the internet is not entirely without risk. If you notice any suspicious activity, please inform our support team immediately.

tkgm retains your personal information in accordance with the following policy:

• All information is retained for as long as your account remains active.
• After an account is closed, information required to meet legal obligations is retained for the specified period.
• Transaction information is retained in accordance with financial regulatory requirements.
• Once the specified period has passed, information is securely deleted or anonymised.

If you request deletion of your account, all information except that covered by legal obligations will be deleted as soon as possible.

Cookies and similar tracking technologies are used on the tkgm website. The different types of cookies are described below:

7.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain your session, remember your login status, and keep security features active.

7.2 Functional Cookies

These cookies are used to remember your preferences such as language selection and display settings.

7.3 Analytics Cookies

Anonymous statistics are collected to analyse platform usage and improve services.

You can disable cookies at any time from your browser settings. However, doing so may limit some functionality of the website.

tkgm recognises each user's rights regarding their personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of any inaccuracies in your information.
• Right to deletion: You may request deletion of your information beyond what is required by legal obligations.
• Right to restrict processing: You may object to the processing of your information in certain circumstances.
• Right to withdraw consent: For information processed on the basis of consent, you may withdraw that consent at any time.
• Right to data portability: You may request a copy of your information in a structured format.

To exercise any of the above rights, contact us at [email protected]. We are obliged to respond to your request within 30 business days.

tkgm's services are intended solely for persons aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.

If we become aware that a minor's information has been collected by mistake, we will immediately close the relevant account and delete all collected information. If you suspect that a minor is using our platform, please notify us immediately at [email protected].

In some circumstances, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out in accordance with international data protection standards.
• The recipient country or organisation ensures adequate data protection.
• The necessary contractual safeguards are in place.

tkgm may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A special notice will be displayed on the website.
• The "Last Updated" date at the top of the page will be changed.

Continuing to use our services after a revised policy is published will be taken as your agreement to the new policy. We therefore recommend reviewing this page regularly.

Our platform may integrate certain third-party service providers (such as payment gateways). These third parties have their own privacy policies, and tkgm is not responsible for how they collect or use information.

In particular, payment services such as bKash, Nagad, Rocket, and Upay have their own privacy policies that are separate from tkgm's policy. We recommend reading the relevant service's policy before making a payment.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We respect your privacy and take any concerns you have seriously. Our data protection team is committed to resolving your complaints quickly and effectively.