tkgm Terms and Conditions

1. General Provisions

tkgm (referred to here as the "Platform", "we", or "organisation") is an online betting and casino service provider actively operating in the Bangladesh market. These terms and conditions ("Terms") apply to the tkgm website, mobile version, and all other related services.

These Terms form a legally binding agreement. By creating an account on tkgm, accessing the platform, or beginning to use any service, the user agrees to comply with these Terms in full.

tkgm operates at all times in a fair and transparent manner. Our platform is secured by SSL encryption and is committed to ensuring fair play.

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2. Eligibility and Registration

To open an account on tkgm and use its services, the following conditions must be met:

• The registrant must be 21 years of age or older.
• Each individual may open only one account. If the same person operates multiple accounts, tkgm reserves the right to close all such accounts and forfeit any deposited balance.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Users from regions or countries where online gaming is legally prohibited may not register.
• tkgm may request identity verification (KYC) documents when necessary — such as a copy of a national ID card or passport.

Registering with false information is prohibited, and in such cases the account may be cancelled at any time.

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3. Account Security

Each user is fully responsible for keeping their account login credentials (username and password) private and secure.

• Do not share your account credentials with any third party.
• If you suspect unauthorised access to your account, notify our support team immediately.
• tkgm will never ask for your password via email or chat.
• Use a strong password — a combination of uppercase and lowercase letters, numbers, and special characters.
• Always log out after leaving your account, especially on shared devices.

If any financial loss results from a security breach, and it is established that the user disclosed their credentials through their own negligence, tkgm will not be held liable for that loss.

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4. Deposits and Withdrawals

The following policies apply to financial transactions on tkgm:

• Minimum deposit: ৳100 (per method).
• Minimum withdrawal: ৳1,000.
• Withdrawal timeframe: Generally within 5 to 30 minutes.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

Withdrawal requests may only be made via the same method used to make the deposit. tkgm reserves the right to delay withdrawal processing or request additional documents for verification purposes.

Deposited funds will be added directly to the account balance. For any transaction issues, please contact our 24/7 support team.

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5. Bonuses and Promotions

tkgm offers various types of bonuses and promotional offers. The following rules apply to these offers:

• Welcome bonus: 120% bonus on the first deposit up to a maximum of ৳8,000. A 20x wagering requirement applies to this bonus.
• Each bonus offer will have its own terms and conditions, which will be provided at the time the offer is received.
• When wagering with bonus funds, restrictions may apply to certain games or markets.
• After receiving a bonus, the specified rollover conditions must be met before cashing out.
• tkgm reserves the right to modify or cancel any bonus programme.
• Bonuses are available to eligible users only — attempting to collect bonuses through multiple accounts or fraudulent means is prohibited.

VIP Programme: Bronze tier — up to 0.5% cashback per week; Silver tier — up to 1.0% cashback per week; Gold tier — up to 1.5% cashback per week. Tiers are advanced through regular and loyal play.

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6. Betting Rules

The following general rules must be followed when placing bets on tkgm:

• Once a bet is confirmed, it cannot be changed or cancelled; however, tkgm reserves the right to void a bet in the event of a technical error.
• In live match betting, bets placed after a market has closed will not be accepted.
• Placing conflicting bets on the same event ("arb betting" or "sure betting") is prohibited.
• tkgm reserves the right to void winnings obtained in casino games as a result of a system error or software bug.
• tkgm's odds and payout calculations shall be considered final.

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7. Prohibited Activities

The following activities are strictly prohibited on the tkgm platform:

• Using the platform for illegal or criminal purposes.
• Money laundering or financing terrorist activities.
• Using bots, scripts, or automated software to gain an artificial advantage.
• Exploiting system vulnerabilities or bugs for unfair advantage, and colluding with others.
• Selling, transferring, or renting out an account to another person.
• Using a false identity or the identity of another person.
• Making fraudulent payments or abusing chargebacks.

If any such activity is detected, the account will be immediately closed, the balance may be forfeited, and legal action will be taken where applicable.

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8. Technical Issues and Limitation of Liability

tkgm always strives to provide uninterrupted service. However, tkgm's liability will be limited in the following circumstances:

• Temporary service disruptions due to server maintenance, upgrades, or unexpected technical failures.
• Transaction delays due to third-party payment gateway or internet connection failures.
• Game disconnections caused by the user's own device, browser, or network issues.

If abnormal winnings are displayed due to a technical error, tkgm reserves the right to correct or void them. tkgm will make every reasonable effort to display accurate results.

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9. Privacy and Data Protection

tkgm gives the highest priority to protecting users' personal information. Our full privacy policy is published separately. Key points:

• User data is protected by SSL encryption.
• We do not sell personal information to third parties.
• Information may be shared when required by legal obligation, fraud investigation, or security needs.
• Users may request to view or correct their stored information.
• For more details, please visit our Privacy Policy page.

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10. Responsible Gaming

tkgm is committed to responsible gambling. We believe that gambling should be for entertainment purposes, not as a solution to financial problems.

• Users can set their own daily, weekly, or monthly deposit limits.
• Through the self-exclusion feature, an account can be temporarily closed for a specified period.
• If you notice signs of gambling addiction, please notify our support team immediately.
• Playing beyond your limits, wagering money that is important to your livelihood, or repeatedly playing to recover losses are signs of gambling addiction.

For more details, please read our Responsible Gaming page.

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11. Account Suspension and Closure

tkgm reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• If any clause of these Terms is violated.
• If fraudulent activity is suspected.
• If the user does not cooperate with identity verification.
• If the user themselves requests account closure.
• As a precautionary measure for security-related reasons.

The legitimate balance of an account closed for fair cause (excluding bonuses and fraudulent transactions) will be returned.

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12. Changes and Updates to Terms

tkgm reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• Updated terms will be published on this page and the date of the change will be noted.
• Users may be notified by email in the case of significant changes.
• Continuing to use the platform after updated terms have been published constitutes acceptance of the new terms.
• If you do not agree to the changes, please stop using the platform and contact us.

Any questions or disputes regarding these Terms will first be addressed through our support team.